{"id":1086,"date":"2024-02-09T14:35:03","date_gmt":"2024-02-09T14:35:03","guid":{"rendered":"https:\/\/goatsucka.com\/?page_id=1086"},"modified":"2024-07-18T10:06:44","modified_gmt":"2024-07-18T10:06:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/goatsucka.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section secta\" id=\"section_26785248\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"text-4162258375\" class=\"text\">\n\t\t\n\n<h1>PREGUNTAS FRECUENTES<\/h1>\n\t\t\n<style>\n#text-4162258375 {\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-4162258375 {\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1855302449\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1855302449 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width filaredonda\"  id=\"row-1405077809\">\n\n\n\t<div id=\"col-737994324\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-170878467\" class=\"accordion-item\">\n\t\t<a id=\"accordion-170878467-label\" class=\"accordion-title plain active\" href=\"#accordion-item-is-shipping-included?\" aria-expanded=\"true\" aria-controls=\"accordion-170878467-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Est\u00e1 incluido el env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-170878467-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-170878467-label\" >\n\t\t\t\n\n\t<div id=\"text-652024146\" class=\"text\">\n\t\t\n\n<p>No, el env\u00edo no est\u00e1 incluido en el costo del caf\u00e9 ni de la mercanc\u00eda. Se a\u00f1adir\u00e1 a tu pedido durante el proceso de pago.<\/p>\n\t\t\n<style>\n#text-652024146 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1211720341\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1211720341-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-cost-of-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-1211720341-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cu\u00e1l es el costo del env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1211720341-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1211720341-label\" >\n\t\t\t\n\n\t<div id=\"text-983938175\" class=\"text\">\n\t\t\n\n<ul>\n<li>Portugal: \u20ac5<\/li>\n<li>Europe: \u20ac7<\/li>\n<li>Rest of the World: \u20ac11<\/li>\n<\/ul>\n\t\t\n<style>\n#text-983938175 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3310847428\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3310847428-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-goatsucka-cover-import-duties-and-taxes?\" aria-expanded=\"false\" aria-controls=\"accordion-3310847428-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Goatsucka cubre los aranceles de importaci\u00f3n e impuestos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3310847428-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3310847428-label\" >\n\t\t\t\n\n\t<div id=\"text-4053091451\" class=\"text\">\n\t\t\n\n<p>Lamentablemente, en este momento, Goatsucka no puede cubrir los aranceles e impuestos. El cliente es responsable de cualquier cargo adicional que los gobiernos puedan imponer despu\u00e9s de realizar el pago en la plataforma de Goatsucka.<\/p>\n\t\t\n<style>\n#text-4053091451 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3657185098\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3657185098-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-roasts-your-coffee?\" aria-expanded=\"false\" aria-controls=\"accordion-3657185098-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qui\u00e9n tuesta nuestro caf\u00e9?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3657185098-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3657185098-label\" >\n\t\t\t\n\n\t<div id=\"text-1481969537\" class=\"text\">\n\t\t\n\n<p>Our coffee is roasted by our partners at Olisipo Coffee Roasters LDA in Lisbon, Portugal<\/p>\n\t\t\n<style>\n#text-1481969537 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-814398211\" class=\"accordion-item\">\n\t\t<a id=\"accordion-814398211-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-ground-and-whole-bean-coffee?\" aria-expanded=\"false\" aria-controls=\"accordion-814398211-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Ofrecen caf\u00e9 molido y en grano entero?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-814398211-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-814398211-label\" >\n\t\t\t\n\n\t<div id=\"text-3778336766\" class=\"text\">\n\t\t\n\n<p>S\u00ed, Goatsucka ofrece tanto caf\u00e9 molido como en grano entero.<\/p>\n\t\t\n<style>\n#text-3778336766 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-411483638\" class=\"accordion-item\">\n\t\t<a id=\"accordion-411483638-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-the-\u201cbest-before-date\u201d-mean?\" aria-expanded=\"false\" aria-controls=\"accordion-411483638-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qu\u00e9 significa la \u201cFecha de Caducidad\u201d (Best Before Date)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-411483638-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-411483638-label\" >\n\t\t\t\n\n\t<div id=\"text-1777607410\" class=\"text\">\n\t\t\n\n<p>Recomendamos consumir nuestro caf\u00e9 para disfrutar completamente de sus notas dentro de los 3 meses posteriores a la fecha de tueste. Sin embargo, despu\u00e9s de 3 meses, el caf\u00e9 no est\u00e1 malo, solo empieza a perder algunas de sus cualidades originales. Si\u00e9ntete libre de consumir nuestro caf\u00e9 hasta 6 meses despu\u00e9s de la fecha de tueste, siempre que se conserve en un lugar fresco, seco y oscuro. \u00a1No refrig\u00e8res tu caf\u00e9!<\/p>\n\n\t\t\n<style>\n#text-1777607410 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-474022762\" class=\"accordion-item\">\n\t\t<a id=\"accordion-474022762-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-there-is-something-wrong-with-my-order-(e.g.-receive-wrong-item)?\" aria-expanded=\"false\" aria-controls=\"accordion-474022762-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qu\u00e9 hago si hay algo mal con mi pedido (por ejemplo, recib\u00ed el art\u00edculo incorrecto)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-474022762-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-474022762-label\" >\n\t\t\t\n\n\t<div id=\"text-3545458070\" class=\"text\">\n\t\t\n\n<p>Si hay algo mal con tu pedido, ya sea que recibiste un art\u00edculo incorrecto o el art\u00edculo est\u00e9 defectuoso o da\u00f1ado de alguna manera, por favor escribe inmediatamente a hey@goatsucka.com para que podamos asistirte.<\/p>\n\t\t\n<style>\n#text-3545458070 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-858603186\" class=\"accordion-item\">\n\t\t<a id=\"accordion-858603186-label\" class=\"accordion-title plain\" href=\"#accordion-item-what\u2019s-your-return-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-858603186-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cu\u00e1l es su pol\u00edtica de devoluciones?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-858603186-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-858603186-label\" >\n\t\t\t\n\n\t<div id=\"text-394405708\" class=\"text\">\n\t\t\n\n<p>Si no est\u00e1s satisfecho con nuestros productos o servicios, no dudes en contactarnos y expresar tu inconformidad. Incluye tu nombre, n\u00famero de pedido y explica la insatisfacci\u00f3n que est\u00e1s experimentando con nosotros. <\/p>\n<p>Si tu insatisfacci\u00f3n implica una devoluci\u00f3n de productos o mercanc\u00eda, el cliente ser\u00e1 responsable de los costos de env\u00edo de la devoluci\u00f3n a Goatsucka.<\/p>\n<p>Por favor, informa a Goatsucka tan pronto como no est\u00e9s contento con tu pedido, ya que solo tienes 14 d\u00edas h\u00e1biles para reportarlo si deseas recibir un reembolso o un vale.<\/p>\n<p>Procesaremos tu reembolso con la m\u00e1xima diligencia para que al menos puedas quedar satisfecho con nuestro servicio al cliente; sin embargo, no somos tu banco, as\u00ed que por favor ten paciencia, ya que los tiempos de procesamiento de los bancos pueden variar.<\/p>\n\t\t\n<style>\n#text-394405708 {\n  font-size: 1.2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-737994324 > .col-inner {\n  padding: 60px 30px 30px 30px;\n}\n@media (min-width:550px) {\n  #col-737994324 > .col-inner {\n    padding: 30px 60px 30px 60px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_26785248 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(243, 243, 243);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1086","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/pages\/1086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/comments?post=1086"}],"version-history":[{"count":5,"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/pages\/1086\/revisions"}],"predecessor-version":[{"id":1545,"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/pages\/1086\/revisions\/1545"}],"wp:attachment":[{"href":"https:\/\/goatsucka.com\/es\/wp-json\/wp\/v2\/media?parent=1086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}